ERPNext Support 08

ERPNext Support & Maintenance Services

Get help with configured ERPNext accounting and operational workflows, user questions and optional separately contracted technical maintenance.

Schedule an ERPNext consultation Choose a call time

Clear scope. Remote delivery. Responsibilities agreed in writing.

Service explained

How is ERPNext functional support different from hosting?

Functional support concerns agreed application workflows and user questions. Hosting and technical maintenance concern the server environment and require a separate contract. Neither should be assumed to include the other.

Describe the issue before requesting support

Share the ERPNext version, affected module, expected result and a non-sensitive description of what happened. Establish whether the issue concerns application use, configuration or infrastructure. Support hours, response targets, backups, recovery and infrastructure costs must be agreed in the relevant contract.

Functional support available

Accounting/Finance, Buying/Selling, Inventory/Stock, Manufacturing, Fixed Assets, Projects and standard system features agreed in contract.
User assistance, investigation and agreed configuration changes.
Custom apps, integrations and major redesigns require separate assessment.

Support model

Custom monthly functional support packages or individually quoted on-demand assistance. Functional support runs during AGREED BUSINESS HOURS; contract-specific response times. No standard 24/7 coverage or resolution guarantee.

Optional technical maintenance

Separate monthly managed-hosting agreement may include specifically contracted server administration, backups, updates, monitoring and infrastructure troubleshooting. Any service-level commitments are limited to those specified in the signed agreement.

Process

Initial assessment
agreed scope, issue reporting, support hours and permissions
investigation/authorized changes
testing/confirmation
ongoing service within contracted limits

Functional vs technical

Functional support addresses application workflows and configuration; technical maintenance covers hosting/infrastructure, which has separate ownership, costs and SLAs.

Pricing

Quoted monthly or on demand according to users, modules, complexity, required hours and support boundaries.

Plain answers

Frequently asked questions

Scope, responsibilities and next steps—without the small-print maze.

Is 24/7 functional support included?

No. Standard functional support is during agreed business hours; response times are contract-specific.

Can you support existing ERPNext installations?

Yes, subject to version, access and technical assessment.

Is hosting part of the functional package?

No. Hosting/technical support requires a separate managed-services agreement.

Can you make custom integrations?

Individually assessed and quoted, not standard support.

Next step

Plan the right ERPNext scope.

The initial consultation is free; extensive technical discovery or a formal blueprint may be separately quoted.

Schedule ERPNext consultation

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